The use of global supply chain systems, information technology and IT enabled services have redrawn businesses and relations between buyer and seller. The use of new forms of businesses like online e-commerce has also posed new challenges areas that redefine the buyer seller relationship. In such changed circumstances, it was indeed imperative that a new Bill was drawn in to replace the erstwhile Consumer Protection Act, 1986. E-commerce companies will have to contend with tougher regulations imposing greater liability on them and demanding transparency on how they use customer data under a new consumer protection law.
March 21st, 2018